Comments & complaints

How to provide feedback on our services - good or bad

Bristol After Stroke is committed to providing a high-quality support and services. We regularly ask our clients to evaluate our services. Feedback helps us to ensure we continually review and improve the delivery of our service.

Comments & suggestions

If you have a comment or suggestion to make, please use our contact form or telephone the office 0117 964 7657

Complaints

We recognise that, sometimes, things do not go as well as expected and you may wish to make a complaint. if you are unhappy with any aspect of the care and support you have received from us, please contact us so that we can work to put it right. 

We promise to take all complaints seriously, to acknowledge them (where contact details have been supplied), and to deal with them in a timely manner.

Complaints procedure

A complaint is defined as any expression of dissatisfaction about Bristol After stroke, its activities, employees, volunteers or Board of Trustees which requires a response. Complaints can be made by letter, phone, email or personal contact. All complaints are recorded and passed to the Chief Executive and/or a member of the Board of Trustees who may appoint a staff member or trustee as Complaints Officer. We hope that it may be possible to resolve the matter in an informal and sensitive manner. However, if this is not possible, then Bristol After Stroke has a three-stage Complaints Procedure:

Stage 1 - Problem Solving

Stage 2 - Formal Process

Stage 3 - Review by Panel

You can download our full Complaints Policy and Procedure

Bristol After Stroke Complaints Policy & Procedure